Please call, Canada Toll Free:1-877-309-7623 or International 519-451-6076.
We will be happy to have the freight or courier put a trace on your order.
All illustrations, photographs, and specifications within this web site are based on the latest product information available at the time of publication. Images shown are for illustrative purposes and may not be an exact representation of the product. While we strive for accuracy, Off Road Addiction reserves the right to make changes at any time, without notice, to prices, descriptions, images and policies. Off Road Addiction reserves the right to cancel or refuse an order in the event there is found to be an error in pricing or product description. Off Road Addiction may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Products listed are registered trademarks of their respective manufacturers.
All returns require prior authorization.
Special order, electrical, cut, custom painted and custom built items are non-returnable. Off Road Addiction will only accept new unused, unopened items for return. Tires or rims that have been mounted are considered to be used and are non-returnable.
An RGA (Return Goods Authorization) number must be obtained from Off Road Addiction within 7 days of receiving your merchandise for refund. Refunds, if given, will be refunded through the same method as the original payment. All returns after 7 days will only be eligible for an in-store or online credit at Off Road Addiction’s discretion.
A 30% restocking fee applies.
Shipping charges are non-refundable and the purchaser is responsible for the cost of return shipping as well as the original shipping for returns. Items returned without prior authorization or shipped back collect will be refused.
Off Road Addiction will not be responsible for loss of product, shipping or any other charges incurred from products returned without prior authorization (R.G.A.).
A restocking fee of up to 30% will apply to merchandise returned for any reason other than damaged or wrong merchandise sent.
Please check packages upon receipt to make sure all parts are there with your kit or shipment. We do not accept used merchandise for return under any circumstances.
NO refund will be given for parts that have been installed or products returned with missing parts.
Orders shipped within Canada from Off Road Addiction are charged G.S.T. or H.S.T. where applicable.
Orders Shipped to United States and other Global destinations will not be charged any tax by Off Road Addiction. Border duties, tariffs, VAT and any other taxes or fees charged by customers destination country border is the responsibility of the customer. At such time as Off Road Addiction may be charged brokerage fees, customs, taxes or any other fees surrounding an international order. Off Road Addiction will forward such charges to the customer directly or Off Road Addiction will charge the customer for such expenses to the account that the order was placed on.
Should you decide to cancel your order, you must contact Off Road Addictions Sales Department. At our discretion a cancellation fee of up to 30% will apply. Any orders cancelled after shipping are considered returns and you must receive an RGA (Return Goods Authorization) prior to returning. We are not responsible for shipping charges on returned items. If you refuse a package, shipping charges will be billed to you for the return shipping and appropriate restocking fees applied.