TERMS & CONDITIONS

Terms & Conditions (Please Read)

Currency:

Canadian Dollars. All online store sales are processed in Canadian dollars. Off Road Addiction takes into consideration in the exchange rate; inbound freight, duty, US dollar purchases and clearing fees to Canada.

Product Support:

We are here to help! If you have any questions, call prior to installation.
We offer full customer support and are happy to assist you in the installation process should questions arise. Carefully read through all installation instructions prior to installation. If you are not sure that you received the proper parts, please contact Off Road Addiction prior to installation.

You must contact our office within 7 business days with issues of damaged packages or incorrect parts. Off Road Addiction is NOT responsible for parts that are installed improperly or not used for the applications intended.

Delivery - A.S.A.P. or RUSH:

If a part or product is needed “A.S.A.P.” or “RUSH” due to a vehicle down or tight deadline. Please call us at Phone: 519-451-6076 or Toll Free: 877-309-7623. You can also contact us by email. Additional inbound freight charges may apply.

A.S.A.P. shipping and Air shipping is available for an additional charge. If you have requested A.S.A.P. or Air shipping and the item is out of stock, one of our representatives will contact you with alternates or options.

Delivery - Shipping:

Delivery is subject to warehouse availability. Out of stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher on our warehouse stock orders. Please take shipping time into consideration. Off Road Addiction reserves the right to cancel any order placed and fully refund any monies received in the event of product being unavailable from the vendor or manufacturer. Off Road Addiction makes every effort to ship to our customers in a timely fashion.

Best way Shipping Option is shown as 0.00 at checkout. It is NOT free. An Off Road Addiction representative will contact you usually within 48 hours except weekends or holidays with the shipping rate for your order via email. Upon your approval we will add the shipping rate to your credit card or Paypal account which you originally chose unless other mutually acceptable arrangements have been made.

Warranty:

Our warranty policy is as follows. In the case of parts purchased, we strictly follow the policy laid out by the specific manufacturer. In most cases, manufacturers will not cover expenses such as labor, return freight, duty or taxes. We suggest you follow the links in the shopping cart to the vendor’s home page to get the specifics of their warranty.

International Shipping:

Off Road Addiction normally ships to United States and Canada through the automated online store.

Off Road Addiction will ship to other global destinations. For global shipping quotes and special arrangements please email: sales@offroad-addiction.com , Canada toll free: 1-877-309-7623 or for International telephone: 1+519-451-6076.

Tracking Number:

A tracking number is normally emailed to you once an order has been completed and shipped is shipped by courier. In the event an item is not in stock, Off Road Addiction may choose to have it shipped directly from the manufacturer or warehouse to fill your order as quickly as possible. In this case a tracking number will not be provided but if needed, we would request one on your behalf from the manufacturer or ware house. Please allow 7 working days before requesting tracking numbers.

Shipping Claims - Damaged Goods:

Carefully inspect all packages upon delivery. All damaged packages must be reported to Off Road Addiction within 7 business days. Please do NOT refuse the 0shipment. Damages not reported in this within 7 days become the customer’s responsibility. If you receive a package that is damaged, you must report this to Off Road Addiction immediately. Keep all packing materials. If possible, note to driver at the time of delivery that the package is damaged.

Off Road Addiction is not responsible for damaged goods or missing shipments that have been signed for.

Shipping Claims - Lost Shipment:

Please call, Canada Toll Free:1-877-309-7623 or International 519-451-6076.

We will be happy to have the freight or courier put a trace on your order.

Errors, Omissions, Copyright:

All illustrations, photographs, and specifications within this web site are based on the latest product information available at the time of publication. Images shown are for illustrative purposes and may not be an exact representation of the product. While we strive for accuracy, Off Road Addiction reserves the right to make changes at any time, without notice, to prices, descriptions, images and policies. Off Road Addiction reserves the right to cancel or refuse an order in the event there is found to be an error in pricing or product description. Off Road Addiction may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Products listed are registered trademarks of their respective manufacturers.

Return Policy:

All returns require prior authorization.

Special order, electrical, cut, custom painted and custom built items are non-returnable. Off Road Addiction will only accept new unused, unopened items for return. Tires or rims that have been mounted are considered to be used and are non-returnable.

An RGA (Return Goods Authorization) number must be obtained from Off Road Addiction within 7 days of receiving your merchandise for refund. Refunds, if given, will be refunded through the same method as the original payment. All returns after 7 days will only be eligible for an in-store or online credit at Off Road Addiction’s discretion.

A 30% restocking fee applies.

Shipping charges are non-refundable and the purchaser is responsible for the cost of return shipping as well as the original shipping for returns. Items returned without prior authorization or shipped back collect will be refused.

Off Road Addiction will not be responsible for loss of product, shipping or any other charges incurred from products returned without prior authorization (R.G.A.).

Restocking Fees:

A restocking fee of up to 30% will apply to merchandise returned for any reason other than damaged or wrong merchandise sent.

Please check packages upon receipt to make sure all parts are there with your kit or shipment. We do not accept used merchandise for return under any circumstances.

NO refund will be given for parts that have been installed or products returned with missing parts.

Sales Taxes - Duties:

Orders shipped within Canada from Off Road Addiction are charged G.S.T. or H.S.T. where applicable.

Orders Shipped to United States and other Global destinations will not be charged any tax by Off Road Addiction. Border duties, tariffs, VAT and any other taxes or fees charged by customers destination country border is the responsibility of the customer. At such time as Off Road Addiction may be charged brokerage fees, customs, taxes or any other fees surrounding an international order. Off Road Addiction will forward such charges to the customer directly or Off Road Addiction will charge the customer for such expenses to the account that the order was placed on.

Cancellations:

Should you decide to cancel your order, you must contact Off Road Addictions Sales Department. At our discretion a cancellation fee of up to 30% will apply. Any orders cancelled after shipping are considered returns and you must receive an RGA (Return Goods Authorization) prior to returning. We are not responsible for shipping charges on returned items. If you refuse a package, shipping charges will be billed to you for the return shipping and appropriate restocking fees applied.