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Privacy Statement

At Off Road Addiction we value and respect your privacy!

store.offroad-addiction.com is operated by Off Road Addiction

This privacy policy is to inform you of the information gathering and dissemination practices for this Web site, store.offroad-addiction.com.

We are committed to protect your privacy and have developed a policy as follows…

Opening a store.offroad-addiction.com account:

We require your name, location, address, email address, and telephone number, to open an account for you. Most couriers and freight companies require this information to ship the products. We may ask some additional optional questions to help us better serve you. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your explicit consent. There may be some exceptions where we are required by law or requested by law enforcement agency to provide information about a customer. To correct any account data, simply login and correct the information under your profile if needed.

Ordering from store.offroad-addiction.com:

When you order from store.offroad-addiction.com, we need your name, email address, shipping address and credit card information. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or give out this data to any other organization without your explicit consent. There may be some exceptions where we are required by law or requested by law enforcement agency to provide information about a customer.

We also track customer purchases for inventory control, traffic patterns, and site usage. Traffic and usage data is only used to improve our site’s design and provide our customers with a fulfilling shopping experience.

Visiting store.offroad-addiction.com:

Your IP address, browser and reference site domain name are logged every time you visit our site. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.

Using Cookies:

“Cookies” are files stored on your computer’s hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized store.offroad-addiction.com features. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.

We require your name, location, address, email address, and telephone number, to open an account for you. We also ask some additional optional questions to help us better serve you. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your explicit consent. There may be some exceptions where we are required by law or requested by law enforcement agency to provide information about a customer.

Customer Service:

When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Any chats will be saved for approximately 24 hours and then removed from our system. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your explicit consent unless required by law.

Third Party Relationships:

We have established several relationships with third parties vendors to best serve our customers.

Order Fulfillment:

Certain vendors of ours provide customer order fulfillment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfill and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.

Credit Card Processing:

We use Paypal to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes.

Web Site Evaluation:

From time to time, we engage certain third parties to observe, track and report on the behavior of the users of this Web Site in order to evaluate the performance and security of this Web Site. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.

Marketing and Promotions: From time to time, we engage certain third parties to assist in the dissemination of marketing and promotional offers (i.e. e-mails) to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.

Additional Third Party Relationships: From time to time, we engage other third parties to assist in providing marketing, order processing and fulfillment services. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.

We may share non-personal, non-individual statistical information with our marketing partners, advertisers or other third parties for research purposes. This means we may share with a third party how many customers purchased a specific product, but not whether an individual purchased any particular product.

Security Policy:

The only time you are required to sign on our site is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection. If you don’t have your password, there is a link that reads “Lost your password?” Click on this for instructions on how to get your password. Only employees who require personal information to best serve our customers have access to your personal data. To ensure only necessary access, this data is password protected. All of our employees with access to this data are trained on our security policy and practices when they are hired. Periodically our site is assessed for security and compliance to current standards.

Changes to Privacy Policy:

We will notify all customers and account holders of material policy changes via email as they arise. These changes will be found on this page.

Questions about our Policies:

You can contact us by email